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FAQs – Frequently Asked Questions

FAQs: Clinical and Licensing

Is Aspira CE approved to provide continuing education units/hours for my license and state?

Aspira CE is approved to provide continuing education units/hours for many licenses and states. Check the map below to determine if Aspira’s courses are approved for your license and state.

Is Aspira CE approved by the CA BBS?

Aspira CE is approved by the CA BBS through September of 2016.  The CA BBS is no longer approving CE providers themselves.  The BBS will accept courses from CE Providers with approval from any one of the following:

i. National Association of Social Workers (NASW)

ii. Association of Social Work Boards (ASWB)

iii. National Board for Certified Counselors (NBCC)

iv. National Association of School Psychologists (NASP)

v. American Psychological Association (APA)

vi. California Association of Marriage and Family Therapists (CAMFT)

vii. California Psychological Association (CPA)

Aspira CE has approval from the NBCC (provider number 6416).  Therefore, after September of 2016, all Aspira CE courses will continue to be accepted by the CA BBS due to Aspira CE’s NBCC approval.

How can I register with Aspira CE if I don't have a license yet?

You can simply select “No” when asked if you have a license when creating your account.  The system will then remove those fields from your Create an Account page.

If I have more than one license, can I print a certificate for each license for each course?

Yes. If you have multiple licenses you can print a certificate of completion to be applied to each license for each course you complete. To do this all you need to do is print a certificate of completion with your currently listed license information. After the certificate has been printed, go to your myCourses page and click on the “edit account information” link.  Then click on “Edit Professional Info”.  Change your license information to your subsequent license info, click on “Save Changes”, go back to your myCourses page, click on the tab “Aspira Courses I’ve Passed” and then reprint your certificates. Continue this process with any other licenses you may have that accepts courses from our site.

I forgot my password, how can I get access to my account?

Click on the Log In pull out tab on the right side of the screen.  Click on “Reset Password”.  You will be asked to enter your email address.  Enter the email that you used when you created your account.  The system will send you a link that will allow you to reset your password.  Once you receive this link, click on the link and the system will allow you to create a new password.  You can then use this new password to log in to your account.

Can I see the results of my exam to know which questions I answered correctly and which ones I answered incorrectly?

Yes.  Immediately after submitting your completed exam, the system will display your results.  There will be a print button as well so that you can print out your results.

Where do I find AspiraCE’s provider numbers?

If you scroll down to the bottom of any page you will see a link in the footer titled “Approvals”.  If you click on that link you will be taken to the page listing all of AspiraCE’s approvals and corresponding provider numbers.  You can also click this link as well: AspiraCE Approvals and CE Provider Numbers

How do I get a receipt of my purchase?

Our system will automatically send via email a receipt of all transactions. The system sends the receipt to the email listed in your AspiraCE account.

What do I do if I lose my Certificate of Completion?

If you need to retrieve your certificate of completion, you can log into the site with your username and password, go to your myCourses page, click on the tab “Aspira Courses I’ve Passed”, click on any of the “Download” buttons at the right of each completed course and retrieve your certificate. You can print your certificate at any time.

What is the difference between an Online Interactive CE Course and a Home-Study Course?

If you submit a completed course/exam to the CE provider via regular mail, then you have taken a home-study course. If the course/exam is completed and submitted online, then the hours are approved as an online interactive CE course. Many state boards, such as the California Board of Behavioral Services, allow all required continuing education to be earned from online interactive continuing education courses. Check with your respective board to determine the amount of hours/units that are permitted online.

FAQs: Certificate Printing Problems

My certificate doesn't fit on page when I print it.

You should print your certificate in landscape (wide) mode. To do so, select landscape mode from the print dialog that appears when you select the Print Certificate button. Consult your computer’s system or printer manual for more information.

My certificate only shows a few words, with no certificate border.

In most browsers, background images are not printed by default. To properly print the certificates, you must tell your browser to print background images. To do so, follow the instructions for your browser:

Internet Explorer

Select the Tools menu, then select Internet Options. In the dialog that appears, select the Advanced tab at the top, then scroll down the list of options until you find the Printing section. Make sure the Print background colors and images option is selected, then click the OK button.

Safari

Select Print, then click on the Copies & Pages dropdown menu, select Safari and check the box that says Print backgrounds.

Firefox

Select the File menu, then select Page Setup. In the dialog that appears, check the Print Background (colors & images) box.

Chrome

Unfortunately, Chrome does not yet support printing background images. While you can use Chrome for all other features our site provides, to print certificates, you must use a different browser.

FAQs: Refund Policy

Refunds and Cancellations

Aspira CE offers a 30-day money back guarantee. For complete details on our refund policy see our Terms of Service.

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Click a state below to see if Aspira's courses are approved for your license and state.

Approved States

Click a state below to see if Aspira's courses are approved for your license and state.

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • Washington, DC
  • West Virginia
  • Wisconsin
  • Wyoming