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FAQs – Frequently Asked Questions

FAQs: Clinical and Licensing

Is Aspira CE approved to provide continuing education units/hours for my license and state?

Aspira CE is approved to provide continuing education units/hours for many licenses and states. Check the map below to determine if Aspira’s courses are approved for your license and state.

Are AspiraCE courses accepted by the CA BBS?

The short answer is YES.  All of AspiraCE courses are accepted by the CA BBS.

The longer answer is the CA BBS is no longer approving CE providers themselves as of the end of 2015.  The CA BBS has deferred the approving process to other Boards and agencies.  The CA BBS will accept courses from CE Providers with approval from any one of the following:

i. National Association of Social Workers (NASW)

ii. Association of Social Work Boards (ASWB)

iii. National Board for Certified Counselors (NBCC)

iv. National Association of School Psychologists (NASP)

v. American Psychological Association (APA)

vi. California Association of Marriage and Family Therapists (CAMFT)

vii. California Psychological Association (CPA)

Aspira CE has approval from the NBCC (provider number 6416).  Therefore, all of AspiraCE courses are accepted by the CA BBS.  Any licensee in CA will have the NBCC provider number printed on their certificate of completion.  The CA BBS accepts this provider number as proper authority to offer CE courses to any and all of those licensed and governed by the CA BBS.

Where do I find AspiraCE’s provider numbers?

If you scroll down to the bottom of any page you will see a link in the footer titled “Approvals”.  If you click on that link you will be taken to the page listing all of AspiraCE’s approvals and corresponding provider numbers.  You can also click this link as well: AspiraCE Approvals and CE Provider Numbers

What is the difference between an Online Interactive CE Course and a Home-Study Course?

If you submit a completed course/exam to the CE provider via regular mail, then you have taken a home-study course. If the course/exam is completed and submitted online, then the hours are approved as an online interactive CE course. Many state boards, such as the California Board of Behavioral Services, allow all required continuing education to be earned from online interactive continuing education courses. Check with your respective board to determine the amount of hours/units that are permitted online.

FAQs: System/Website Related Questions

What is the process in obtaining exam results and receiving a certificate of completion?

After answering all the questions on the exam you will click on the “Grade My Answers” button at the bottom of the exam. The system will grade the answers and display your exam results immediately after clicking the “Grade My Answers” button. You will will then be taken to the course evaluation.

After taking a CE course (whether reading the PDF document, reading the required book, listening to an audio version, or watching a video) and passing the exam, completing the course evaluation, and purchasing the appropriate number of units, you will have immediate access to your certificate of completion.

The best purchasing option will depend on how many contact hours you need to complete for your license application or renewal. Please view AspiraCE’s Pricing page for details on all your purchasing options.  Your certificate will always available for viewing and printing on our site from your myCourses page at any time after earning it.

How can I register with Aspira CE if I don't have a license yet?

You can simply select “No” when asked if you have a license when creating your account.  The system will then remove those fields from your Create an Account page.

I forgot my password, how can I get access to my account?

Click on the Log In pull out tab on the right side of the screen.  Click on “Reset Password”.  You will be asked to enter your email address.  Enter the email that you used when you created your account.  The system will send you a link that will allow you to reset your password.  Once you receive this link, click on the link and the system will allow you to create a new password.  You can then use this new password to log in to your account.

Can I see the results of my exam to know which questions I answered correctly and which ones I answered incorrectly?

Yes.  Immediately after submitting your completed exam, the system will display your results.  There will be a print button as well so that you can print out your results.

How do I get a receipt of my purchase?

Our system will automatically send via email a receipt of all transactions. The system sends the receipt to the email listed in your AspiraCE account.

FAQs: Certificate Related Questions

How do I access and print my certificate of completion?

You must have a registered account with AspiraCE and be logged in when taking the exam in order to get a certificate of completion.

You must also have the appropriate number of units in your account to cover the course(s) you complete.  If the link in the “Certificate” column on your myCourses page under the tab “Aspira Courses I’ve Passed” is “Apply Units”, then check to make sure you have enough units in your account.  (Remember you need 1 unit for every 1 hour of coursework. So, if you complete a 6 hour course you will need at least 6 units in your account to get access to your certificate).

If you check your unit total and you have enough units to cover the course, then simply click on the “Apply Units” link.  The system will deduct the appropriate number of units from your account; then the link will change from “Apply Units” to “Download”.  Simply click on this link again to access your certificate.

If after checking your unit total you discover that you do not have enough units in your account to cover the course(s) in question, then simply purchase the appropriate number of units and follow the procedure mentioned in the previous paragraph.

Once your certificate has been pulled up in a PDF document, you will then be able to print out a copy for your records.

What do I do if I lose my Certificate of Completion?

If you need to retrieve your certificate of completion, you can log into the site with your username and password, go to your myCourses page, click on the tab “Aspira Courses I’ve Passed”, click on any of the “Download” buttons at the right of each completed course and retrieve your certificate. You can print your certificate at any time.

If I have more than one license, can I print a certificate for each license for each course?

Yes. If you have multiple licenses you can print a certificate of completion to be applied to each license for each course you complete. To do this all you need to do is print a certificate of completion with your currently listed license information. After the certificate has been printed, go to your myCourses page and click on the “edit account information” link.  Then click on “Edit Professional Info”.  Change your license information to your subsequent license info, click on “Save Changes”, go back to your myCourses page, click on the tab “Aspira Courses I’ve Passed” and then reprint your certificates. Continue this process with any other licenses you may have that accepts courses from our site.

How do I get my certificate to fit and fill the page when printing?

You should print your certificate in landscape (wide) mode. To do so, select landscape mode from the print dialog that appears when you select the Print Certificate button. Consult your computer’s system or printer manual for more information.

FAQs: Refund Policy

Refunds and Cancellations

Aspira CE offers a 30-day money back guarantee. For complete details on our refund policy see our Terms of Service.

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Click a state below to see if Aspira's courses are approved for your license and state.

Approved States

Click a state below to see if Aspira's courses are approved for your license and state.

  • Wisconsin
  • West Virginia
  • Wyoming
  • North Dakota
  • Nebraska
  • New Hampshire
  • New Jersey
  • New Mexico
  • Nevada
  • New York
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Vermont
  • Washington
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Iowa
  • Idaho
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Massachusetts
  • Maryland
  • Maine
  • Michigan
  • Minnesota
  • Missouri
  • Mississippi
  • Montana
  • North Carolina
  • Washington, DC
  • Connecticut
  • Colorado
  • Arizona
  • Alaska
  • Arkansas
  • Alabama
  • California