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Find your state board CE requirements:

For NBCC Counselor (NCC), click here: NCC CE Requirements.

Rock Your Processes

$ – For pricing details, see our Pricing page.  **Make sure you are logged in prior to taking any exam or purchasing units.**

You will need to purchase 1 unit for every 1 hour of coursework to gain access to the certificate of completion.

You will receive a certificate of completion after passing the exam, completing the course evaluation, and purchasing the appropriate number of units.  The certificate of completion will then be accessible on your myCourses page in the Your Course History section under the tab “Aspira Courses I’ve Passed”.  There will be a “Download” button under the “Certificate” column that you will be able to click on to pull up your certificate once all requirements listed above have been met.

To access the course document, click on the “View Coursework” button below (you may need to scroll down on the page). If the course is a video course the button will read “View Webinar” or “View Video”.  If the course is a Book course the button will display “Buy Book”.

Rock Your Processes (Module 3 of Business School for Therapists) (off-site content) – Online CE Course

PLEASE READ: This course is an offsite online program by ZynnyMe and has a separate cost in addition to the units purchased with Aspira CE.  This course is just one module of a multi-module program titled Business School for Therapists.  When you click on the “Enroll in Course” button below you will be redirected to the ZynnyMe site to enroll, pay for, and complete all of the modules in their Business School for Therapists program (modules can not be purchased individually).  You can then return to this site to complete the exam for each module, pay for your units, and earn your certificate of completion for CE.

PLEASE READ:  Want to build your business and get CEUs at the same time? Business School for Therapists is the largest online business training program for therapists, counselors, social workers and psychologists. 

 ***If this program is full you can get on the interest list for when the doors open next by clicking on the “Enroll in Course” button below and then clicking on the “Get On The Interest List Now” button on the Business School for Therapists page.


Rock Your Processes Course Objectives, Description, and Outline

Course Objectives:
  • Identify 3 methods of tracking outcomes in private practice
  • Discuss the purpose of a social media policy in the therapeutic relationship
  • Explain 2 steps in the client journey that influence client outcomes
  • Identify 4 reasons to refer out a client in private practice
Course Description:

Your informed consent is both a business and clinical tool. It is how you set boundaries and care for your clients within ethical guidelines thus enriching clinical outcomes. Other processes such as outcome tracking, referring clients out, to treatment plans can improve clinical care and outcomes with clients as well.

Course Outline:
  • Start-Up Master Checklist
  • The Client Journey and Schedule
    • Boundaries in Schedule and Clinical Time
    • Deconstruction of Client Journey & Benefits
      • Initial Contact
      • First Appointment
      • Ongoing Treatment
        • Frequency and Length of Sessions
        • Impact on Type of Therapy
    • Scheduling Worksheet
    • Client Processes Worksheet
    • Referring Out Process
    • Finishing Sessions On Time
  • Integrating Outcomes
    • Why outcomes matter
    • How to monitor outcomes in your practice
    • Key questions to ask your clients
    • Outcomes Tracking Resources
  • Policies and Procedures
    • Informed consent as a business and a clinical document
    • How to have better outcomes in your practice through policies
    • How build trust with a client from informed consent
    • Steps to evaluate what is working and what isn’t currently in policies
    • Informed Consent Checklist
    • Professional Will
  • Documentation & Court Policies
    • Covering Your Practice
      • Top things clinicians do well
      • How to Stay organized for court
      • Why these policies matter
    • Documentation Policies
      • How to make friends with your paperwork
      • The protective value of your paperwork
      • The clinical value of having stellar documentation
      • Tips to save time
      • How to get caught up on notes
      • What good documentation looks like
    • Court Policies
      • Create a court policy
      • Practice responding to subpoenas
      • Letter Requests
      • Analyze what type of witness
      • Direct examination and cross examination
      • Overcoming anxiety as it relates to court
  • Social Media Policy
    • The purpose of a social media policy and why you need one
    • Some of the most common platforms to be aware of
    • How to address texting and emailing
  • Virtual Practice Policies
    • Virtual Therapy Processes
    • Integrity in Virtual Practice
  • Reputation Management
    • How to search the way you show up on google
    • Where to look for images of yourself
    • How to set up a google alert
    • How to remove your information off of websites
Instructors: Miranda Palmer, LMFT & Kelly Higdon, LMFT

Miranda Palmer, LMFT, loves helping therapists bridge the gap between what it takes to be a great therapist who gets great clinical outcomes and what it takes to run a successful therapy practice. She has helped thousands of therapists from around the world make the mindset shifts that allow a more effortless application of marketing strategies that grow a private practice that is not just financially sustainable, but also achieve great clinical outcomes.

Kelly Higdon, LMFT, believes that private practice is one of the solutions to increasing access to quality mental health in our communities. Her passion lies in empowering private practice owners to serve at their highest and best, improving clinical outcomes through their business planning and to break the statistic that mental health clinicians are the worst paid Master’s’degree. She has helped thousands through training, education and coaching.


Miranda Palmer, LMFT and Kelly Higdon, LMFT are the creators and presenters of this online course Rock Your Processes.  Having solid processes is another key to success in a successful private practice.  Miranda and Kelly break this component of creating rock solid processes down into several areas to help you achieve the best processes for your private practice.


Click here to return to Aspira Continuing Education’s Home page of CEs for Psychologists, MFTs, Social Workers, Professional Counselors, and SUDC Counselors


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Approved States

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  • Guam
  • Wisconsin
  • West Virginia
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  • North Dakota
  • Nebraska
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  • Nevada
  • New York
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  • Louisiana
  • Massachusetts
  • Maryland
  • Maine
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  • Minnesota
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  • Washington, DC
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  • California